Social Media Moderator Vacancy (Full time)
Employment type: Full time
BDO Jordan Academy is looking for a passionate Social Media Moderator to join our team.
This role involves managing daily interactions with customers, supporting social media activities, and representing the company professionally across various social media platforms.
Job Responsibilities
This role involves managing daily interactions with customers, supporting social media activities, and representing the company professionally across various social media platforms.
Job Responsibilities
- Respond to and engage with customers through comments and direct messages (inquiries, complaints, and feedback).
- Remove or report offensive or policy-violating comments.
- Maintain a respectful and positive communication tone on behalf of the company.
- Escalate customer complaints or issues to the relevant departments (Sales, Technical Support, etc.).
- Monitor frequently asked questions, compile them, and report insights to management.
- Prepare and use response templates to ensure fast and accurate communication.
- Monitor page activity and ensure interactions are handled in an organized and appropriate manner.
- Assist in publishing daily content across social media platforms.
- Keep up with trends and suggest simple content ideas.
- Contribute to the preparation of the monthly content calendar.
- Support the marketing team with advertising campaigns when needed.
- Excellent communication skills and the ability to handle customers professionally.
- Passion for social media with basic knowledge of different platforms.
- Fast response time and strong organizational skills.
- Positive attitude and ability to work as part of a team.
- No prior experience required – suitable for fresh graduates.