Client Privacy Notice

 
PRIVACY NOTICE - CLIENT PERSONAL INFORMATION

This privacy notice describes how BDO Jordan ('we', 'us') collects and processes personal information about you; how we use and protect this information, and your rights in relation to this information.
This privacy notice applies to all personal information we collect about you. Personal information is information, or a combination of pieces of information that could reasonably allow you to be identified. 

 
  1.  Information we collect
We may collect your personal information from a variety of sources, including information we collect from you directly (e.g. when you contact us and provide services to you), and information we collect about you from other sources, including commercially available sources, such as public databases (where permitted by law).
Certain personal information is required as a consequence of any contractual relationship we have with you or your employer, to enable us to carry out our contractual obligations to you or your employer. Failure to provide this information may prevent or delay the fulfilment of these obligations.
  •  Information we collect directly from you
The categories of information that we may collect directly from you include the following:

(a) personal details (e.g. name, age, date of birth, photographs, nationality, Passport, Curriculum vitae);
(b) contact details (e.g. phone number, email address, postal address or mobile number);
(c) employment details (e.g. job title, employer name);
(d) legal documents (e.g. Confidential contracts);
(e) personal financial information.
(f) billing & bank information
(g) any other specific categories of personal data where required
  • Information we collect from other sources
The following are examples of the categories of information we may collect from other sources:

(a) personal details (e.g. name, age, date of birth, photographs, nationality);
(b) contact details (e.g. phone number, email address, postal address or mobile number);
(c) employment details (e.g. job title, employer name);
(d) Information on criminal convictions;
(e) Other details (e.g. Professional details including memberships, Business activities, complaints, proceedings and incident details, Professional advice or opinions, Social
media details etc.)
 
  1. How we use your personal information and the basis on which we use it
We use your personal information to:

(a) carry out our obligations to you under this contract to provide any services you request
from us;
(b) carry out background checks prior to accepting you as a client and during re-acceptance and during the course of the engagement;
(c) contact you with questions and other information regarding the services we are
providing to you;
(d) ensure that our records are kept accurate and up to date where you, your employees or contractors work on or visit our facilities;
(e) ensure we issue accurate invoices for our services;
(f) send you messages about products and services which we think will be of interest to you;
(g) comply with legal obligations to which we are subject;
(h) comply with requests from authorities or proceedings from organizations, public

authorities or institutionsWe must have a legal basis to process your personal information. In most cases the legal basis will be one of the following:

(a) to fulfil our contractual obligations to you, for example to ensure that invoices are issued correctly, and for ensuring you are able to access our premises when required;

(b) to fulfil our responsibility to adherence with professional standards as applicable to BDO Jordan, for example performing Independence and conflict of interest checks, onboarding/ engagement acceptance/ client re-acceptance process;

(c) to comply with our legal obligations to you, for example our obligation to maintain client records, statutory returns, crime prevention, ensure our compliance with anti-money laundering and anti-bribery legislations, Understand the Clients procedures, health and safety obligations while you are on our premises, or to a third party (e.g. to comply with an order of competent court or tribunal);

(d) to meet our legitimate interests so that: we are able to provide the services you request; our services function correctly in relation to your business; any complaints or concerns can be promptly relayed to you; we can respond to any questions or concerns you might have; we may carry out research and analysis to ensure products and services we offer are relevant to you, and; our records are kept up to date and accurate; and

(e) send you direct electronic marketing messages to the agreed personnel by post, fax, e-mail or telephone to bring to your attention additional products or services (including those provided by associated BDO entities) which we may consider to be of benefit to you to the extent you have consented to receiving such messages in accordance with applicable law. 
  1. Your rights over your personal information
Please let us know if any of the personal information that we hold about you changes so that we can correct and update the information on our systems.
We have taken all reasonable measures to ensure that personal data is processed in accordance with applicable Data Protection Law and any other relevant laws, and to notify you if any instruction infringes any law to which we are subject.
You can view, delete, correct or update the personal information you provide to us by contacting the respective engagement manager or the privacy champion privacy@bdo.com.jo to action the requests.
In certain circumstances you may object to specific processing activities, require us to restrict how we process your personal information and ask us to share your personal information in a usable format with another company.  Where you have given your consent to a particular type of processing, you may withdraw that consent at any time.

If you wish to opt-in to receive communications on service offering, events, seminars, newsletters amongst others, you may let us know by completing the contact form on our site, stating the e-mail address you wish to have removed from our mailing list. However, your option not to receive promotional and marketing e-mail shall not preclude us from corresponding with you, by e-mail or otherwise, regarding your existing relationship with us.

You have a right of access under data protection legislation to personal data we hold about you. To exercise any of the above rights, please contact us using the contact details set out below in the notice.
 
  1. information sharing
In general, we do not share your personal information with third parties (other than service providers acting on our behalf) unless we have a lawful basis for doing so.
In some cases, we might rely on third-party service providers to perform a variety of services on our behalf, such as website hosting, electronic message delivery, payment processing, data analytics and research. This may mean that we have to share your personal information with these third parties. When we share your personal information in this way, we put in place appropriate measures to make sure that our service providers keep your personal information secure.
Other situations in which we may disclose your personal information to a third party, are:
(a) perform other services we request from service providers;
(b) in the course of a sale or an acquisition of BDO Jordan, any shares in BDO Jordan or any of BDO Jordan’s assets;
(c) where permitted by law, to protect and defend our rights and property; and
(d) when required by law, and/or public authorities.
 
  1. information Security
We have implemented generally accepted standards of technology and operational security to protect personal information from loss, misuse, alteration or destruction. We require all employees and principals to keep personal information confidential and only authorized personnel have access to this information.
We will retain your personal information in accordance with our data retention policy, which sets out data retention periods required or permitted by applicable law in Jordan.
We will keep your personal information for as long as we have a relationship with you. Once our relationship with you has come to an end, we will retain your personal information for a period of time that enables us to: maintain our business records for analysis and/or audit purposes; comply with record retention requirements under the law; defend or bring any legal claims; and deal with any complaints.
We will delete your personal information when it is no longer required for these purposes. If there is any information that we are unable, for technical reasons, to delete entirely from our systems, we will put in place appropriate measures to prevent any further processing or use of the data.
  1. information Transfer
Your personal information may be transferred to, stored, and processed in a country other than the one in which it was provided i.e. your personal data may be transferred to BDO staff member including within BDO member firms in other jurisdictions (including relevant know your client information where you have also contacted BDO for provision of other services), use authorized third party licenses or tools or third parties who are bound by appropriate confidentiality and security obligations consistent with the terms of this clause. 
We shall not sub-contract our processing of personal data without your prior written consent. When we do so, we transfer the information in compliance with applicable data protection laws. For the purpose of clarity, we will transfer your personal data to Associated BDO Entities or use third party for the purposes stated in this clause provided the transferee (i) is in a country which provides an adequate level of protection for personal data, or (ii) is US Safe Harbor certified, or (iii) has agreed terms equivalent to the EU requirements for the transfer of personal data outside the EEA with BDO or any other BDO Network firm.
 
  1. Contact Us
If you have questions or concerns regarding the way in which your personal information has been used, please send your queries relating to data privacy by completing the contact form on our site. We will endeavor to respond to your reasonable enquiries to and also provide you with reasonable assistance to enable you to comply with applicable Data Protection Laws as and when required. Individuals may also email complaints@bdo.com.jo
For further details on privacy, please visit the privacy page on our website:
Client Privacy Notice - BDO
 
  1. Changes to the Privacy Notice

You may request a copy of this privacy notice from us using the contact details set out above. We may modify or update this privacy notice from time to time. You will be able to see when we last updated the privacy notice because we will include a revision date. Changes and additions to this privacy notice are effective from the date on which they are posted. Please review this privacy notice from time to time to check whether we have made any changes to the way in which we use your personal information.

Date updated: 11 July 2018
Date updated 5 February 2020
Date Updated 7 May 2021
Date updated 31 August 2022
Date updated 16 May 2023
Date updated 1 May 2025